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Program or Service?:
Neither
Service Category:
Support Services
Teaser Text:
Front line support for users of personal computing, applications, networking, communication and other technologies.
Key Words:
support, helpdesk, service desk, help desk, training
Primary Contact:
Burchette, Bernard
Secondary Contact:
Bernal, Cori
Front line support for users of personal computing, applications, networking, communication and other technologies.
Service Desk
  Contact:
Setup and configure and maintain the Track-It Work order and asset management system. Provide Web access and accessibility to the system to our non-ACOE client via VPN access. Provide technicians with anywhere access via VPN /Terminal server access.
Keywords: support, helpdesk, help desk, service desk,
  Bernard Burchette
Dir II Educational Info Tech
510-670-4274
fax: 510-670-4141
bernardb@acoe.org
     
Service Support and Management
  Contact:
Setup and configure and maintain the Footprints Service Support system. Provide Web access and accessibility to the system to our non-ACOE client via VPN access. Provide technicians with anywhere access via VPN /Terminal server access.
Keywords: support, ACOENet
  Bernard Burchette
Dir II Educational Info Tech
510-670-4274
fax: 510-670-4141
bernardb@acoe.org
     
Technology Training
  Contact:
Whether you are looking for productivity suite training or specialized application training we can assist you meeting your objectives through a variety of training services including face-to-face training, online training, and blended learning environments . . . .
Keywords: training, technical training
  Bernard Burchette
Dir II Educational Info Tech
510-670-4274
fax: 510-670-4141
bernardb@acoe.org