The ACOE Service Desk provides technology support via phone and e-mail to districts and schools within Alameda County. We provide a single point of contact to the end-user and are responsible for the ownership of all calls.
We support the County Office of Education staff and Conference Center visitors with equipment setup and troubleshooting. The Service Desk also serves as the administrative backbone for Technology Services by handling all documentation for SLA’s, vendor contracts, and e-rate. We are also responsible for reporting on the performance against said agreements.
Among the support services provided are:
- Technical support for software and hardware issues
- Notification about virus, spyware, or other security issues
- Updating user account information (including resetting of passwords)
- Software and hardware recommendations provided for purchase of IT equipment