• Grievance and Appeal Process

    ACOE College of Education has established the following process to address grievances that may arise from participants in any of its College of Education programs. Before a grievance can be filed the participant must make every effort to communicate with the program director to resolve the issue.

    Should a candidate question prerequisites for program participation, program requirements, participation hours, special needs provision, anti-discrimination policy, program extension request rationale, demonstrating candidate competencies and/or denial of the designated subjects CTE credential, the following process will be implemented:

    Step 1:

    Discuss concerns, informally, with the program director first.

    Step 2:

    Submit Complaint Form (“Complaint”), if concern is not resolved, to ACOE College of Education Administration office via this online form or US Mail using this paper form and mailing to:

    ACOE, College of Education
    313 W Winton AVE RM 274
    Hayward, CA 94544.

    Step 3:

    The program director will review the Complaint. If necessary, the program director may request a meeting with the candidate, by phone or in person, to obtain clarification and/or further facts regarding the Complaint.

    Step 4:

    The program director will provide a determination in writing within ten business days after receiving the Complaint.

    Step 5:

    If the candidate disagrees with the determination, he or she may appeal by submitting a written appeal to ACOE College of Education Administration office within 30 days of the program director’s decision.

    Step 6:

    The Grievance and Appeal Evaluation (GAE) Team will convene, review any additional information, propose a resolution, and make a final decision within fourteen business days after receiving the Complaint from the program director.

    Step 7:

    A final decision will be made and communicated in writing to the candidate from the GAE Team within ten business days following the Team meeting.