• Grievance and Appeal Process

    ACOE College of Education has established the following process to address grievances that may arise from participants in any of its College of Education programs. Before a grievance can be filed the participant must make every effort to communicate with the program director to resolve the issue.

    Should a candidate question prerequisites for program participation, program requirements, participation hours, special needs provision, anti-discrimination policy, program extension request rationale, demonstrating candidate competencies and/or denial of the designated subjects CTE credential, the following process will be implemented:

    Step 1:

    Discuss concerns, informally, with the program director first.

    Step 2:

    Submit Complaint Form (“Complaint”), if concern is not resolved, to ACOE College of Education Administration office via this Online Complaint Form or US Mail using this Paper Complaint Form and mailing to: ACOE, College of Education, 313 W Winton AVE RM 274, Hayward, CA 94544.

    Step 3:

    The program director will review the Complaint. If necessary, the program director may request a meeting with the candidate, by phone or in person, to obtain clarification and/or further facts regarding the Complaint.

    Step 4:

    The program director will provide a determination in writing within ten business days after receiving the Complaint.

    Step 5:

    If the candidate disagrees with the determination, he or she may appeal by submitting a written appeal to ACOE College of Education Administration office within 30 days of the program director’s decision.

    Step 6:

    The Grievance and Appeal Evaluation (GAE) Team will convene, review any additional information, propose a resolution, and make a final decision within fourteen business days after receiving the Complaint from the program director.

    Step 7:

    A final decision will be made and communicated in writing to the candidate from the GAE Team within ten business days following the Team meeting.